Email: Info@ERP34.com
The policies below are applicable to ERP34 operated by BinariesLid Ltd.
No personal and/or corporate information will be collected
without your express permission, and
No information collected by ERP34 will be sold or rented to
ANY third parties.
ERP34 is committed to protecting its customers’ privacy.
The following statement of ERP34 policies and procedures applies to data
collected by ERP34 through its website, all electronic exchanges of customer
data in the provision of services, and its offline product support services.
Customer Contact Information
Customer Contact Information refers to all of the
information that is provided by our customers on our website and through
communications with our staff in the sales and support process. This includes
contact information, such as name, company name, address, phone number, and
e-mail address, and financial qualification and billing information, such as
billing name and address, credit card number, and the number of users within the
organization that will be using our services.
Customer Contact Information also includes any additional
information that is requested such as title, department name, fax number, or
additional company information, such as number of employees, or industry.
Customers may opt out of providing this additional information by not entering
it when asked.
Customers can verify and update their Contact Information by
email request to: info@ERP34.com
ERP34 will respond to your correction or update request
within at most 30 days from the date of your request.
Use of Customer Contact Information
ERP34 uses your Customer Contact Information in order to
provide services to you. This includes setting up and providing access to and
technical support for the services you have requested from us.
ERP34 also uses the Customer Contact Information to better
understand and improve the services, which may include communications with you
regarding our company or partners such as service updates, promotions and
events. Customers can opt out of being contacted by us, or receiving such
information from us, at any time by sending an email to:
Info@ERP34.com
Separately, customers are also asked to provide an email
address when registering for the Service, in order to receive a username and
password.
Your Customer Contact Information is not disclosed to any
third party except as provided for in this statement, or as we explicitly state
at the time we request information. All financial and billing information that
you provide is used solely to check the qualifications of prospective customers
and to bill for the Service. Payment and credit card processing in conducted
through secure communications with organizations which are not permitted to
store, retain, or use the information provided, except for processing the
intended transaction.
Access to Customer Contact Information
ERP34 provides access to Customer Contact Information to
those of its employees who require it for sales, customer and technical support,
and billing purposes. The use of this information is governed by ERP34’s
internal written policies and a confidentiality agreement prohibiting disclosure
of customer confidential information that every employee of ERP34 is required
to execute.
We occasionally hire other companies to provide limited
services on our behalf, such as handling the processing and delivery of
mailings, providing customer support, hosting websites, processing transactions,
or performing statistical analysis of our services. Those companies will be
permitted to obtain only the information they need to deliver the service. They
are required to maintain the confidentiality of the information and are
prohibited from using it for any other purpose.
We may access and/or disclose your Customer Contact
Information if we believe such action is necessary to: (a) comply with the law
or legal process served on ERP34; (b) protect and defend the rights or property
of ERP34 (including the enforcement of our agreements); or (c) act in urgent
circumstances to protect the personal safety of users of ERP34 services or
members of the public.
Website Visit Data
Website Visit Data is information ERP34 collects from all
visitors to ERP34’s website such as Internet addresses. This information is
logged to help diagnose technical problems, and to administer the website in
order to constantly improve the quality of the Service. We may also track and
analyze non-identifying and aggregate usage and volume statistical information
from our visitors and customers and provide such information to third parties.
Use of Cookies
ERP34 websites use "cookies" to enable you to sign in to
our services and to help personalize your online experience. A cookie is a small
text file that is placed on your hard disk by a web server. Cookies contain
information that can later be read by a related web server that issued the
cookie to you. Cookies cannot be used to run programs or deliver viruses to your
computer.
ERP34 websites use cookies to store your preferences and
other information on your computer in order to save you time by eliminating the
need to repeatedly enter the same information and to display your personalized
content and appropriate advertising on your later visits to these sites.
When you visit our website, we store some information in an
encrypted cookie on your computer which allows you to move from page to page at
the site without having to sign in again on each page. When you sign out, these
cookies are deleted from your computer. We also use cookies to improve the sign
in experience. For example, your e-mail address may be stored in a cookie that
will remain on your computer after you sign out. This cookie allows your e-mail
address to be pre-populated, so that you will only need to type your password
the next time you sign in. If you are using a public computer or do not
otherwise want this information to be stored, you can select the appropriate
radio button on the sign-in page, and this cookie will not be used.
You have the ability to accept or decline cookies. Most web
browsers automatically accept cookies, but you can usually modify your browser
setting to decline cookies if you prefer. If you choose to decline cookies, you
will not be able to use the Time Tracking Software application or use some
features of the ERP34 websites that depend on cookies.
Customer Data
For the purpose of this Statement, Customer Data means any
data, information or material provided or submitted by Customer to the Service
in the course using ERP34's online software services. The Customer Data is
hosted at our secure Data Site which is operated by our third party Hosting
Service Provider with defined levels of security and service levels.
Security
Our Data Site has security measures in place to help protect
against the loss, misappropriation, misuse and alteration of the Customer Data.
ERP34 implements an advanced security method based on dynamic data and encoded
session identifications, and operates the Data Site in a secure server
environment that uses a firewall and other advanced technology to prevent
interference or access from outside intruders. Finally, a unique database name
and the Time Tracking Software application allows user names and passwords to be
created that must be entered each time a user logs on. These safeguards help
prevent unauthorized access, maintain data accuracy, and ensure the appropriate
use of Customer Data.
Access to and Use of Customer Data
Access to Customer Data is primarily by encrypted passwords
which the Customer alone controls. The customer must establish one or more
administrators who have rights to set user passwords. The Hosted Service
Provider is not provided with access to Customer Data.
Databases containing Customer Data are maintained by ERP34
technical support team who have contractually undertaken to keep the Customer
Data confidential and who are trained to follow documented procedures for the
protection of Customer Data privacy. ERP34’s technical support staff may access
Customer Data using ERP34 controlled administrative passwords only in limited,
controlled and documented circumstances which include customer technical support
request, return of Customer Data upon termination of service, or as ordered by a
Court of competent jurisdiction. ERP34 administrative passwords are supervised
by ERP34’s Security Administrator and are changed periodically and upon changes
of technical support staff.
Customer Data remains the property and responsibility of the
Customer. Upon termination of service, ERP34 will at customer request return
Customer Data to the Customer upon payment of ERP34’s service charges for this
service.
Integrity and Availability of Customer Data
ERP34 has contracted for optimal service levels by its
Hosted Service Provider as described below. The service provided by ERP34 is
not intended for mission critical projects. If this level of service is required
by the Customer, other arrangements can be made at additional cost. In order to
ensure the Customer Data and the service is available to the Customer, ERP34
has entered contracted service levels as follows.
ERP34’s time tracking software application and the Customer
Data are hosted on a 3rd party secure server environment that uses firewalls and
other advanced technology to prevent interference or access from outside
intruders. These include but are not limited to the following security measures.
Physical Security
– The data centers have biometric scanning for controlled
(limited) data center access. Security camera monitoring and 24x7 onsite staff
provides additional protection against unauthorized entry.
Operational Security – The data center(s) infrastructure follows ISO17799-based
policies and procedures, regularly reviewed as part of the 3rd Party audit
process with employees trained on documented information security and privacy
procedures. Independently audited disaster recovery and business continuity
plans and support services are predetermined. Independently audited disaster
recovery and business continuity plans and support services are predetermined.
Infrastructure Monitoring - The critical infrastructure and non-critical systems are
monitored 24x7. Critical infrastructure includes functioning of all power and
HVAC infrastructure including UPSs, PDUs and cabling. Hardware is defined as the
Processor(s), RAM, hard disk(s), motherboard, NIC card and other related
hardware included with the server(s). The functioning of all hardware components
are guaranteed and the critical and non-critical hardware will be replaced
should failure occur at no cost to the customer. Hardware replacement will begin
once the cause of the problem is identified and will usually be resolved within
one hour of problem identification. This resolution time excludes the time
required to rebuild a RAID array and reload certain operating systems and
applications.
Application Data Backup – Regular daily backups protect data so if a hardware failure should occur that affects your
data directly, and then your database
can/will be restored.
This privacy policy
may be updated from time to time without any prior notification with the most
current version being available to be obtained from this web site address:
www.ERP34.com/Privacy.aspx