The policies below are applicable to ERP34 operated by BinariesLid Ltd.
No personal and/or corporate information will be collected without your express permission, and No information collected by ERP34 will be sold or rented to ANY third parties.
ERP34 is committed to protecting its customers’ privacy. The following statement of ERP34 policies and procedures applies to data collected by ERP34 through its website, all electronic exchanges of customer data in the provision of services, and its offline product support services.
Customer Contact Information
Customer Contact Information refers to all of the information that is provided by our customers on our website and through communications with our staff in the sales and support process. This includes contact information, such as name, company name, address, phone number, and e-mail address, and financial qualification and billing information, such as billing name and address, credit card number, and the number of users within the organization that will be using our services.
Customer Contact Information also includes any additional information that is requested such as title, department name, fax number, or additional company information, such as number of employees, or industry. Customers may opt out of providing this additional information by not entering it when asked.
Customers can verify and update their Contact Information by email request to: info@ERP34.com
ERP34 will respond to your correction or update request within at most 30 days from the date of your request.
Use of Customer Contact Information
ERP34 uses your Customer Contact Information in order to provide services to you. This includes setting up and providing access to and technical support for the services you have requested from us.
ERP34 also uses the Customer Contact Information to better understand and improve the services, which may include communications with you regarding our company or partners such as service updates, promotions and events. Customers can opt out of being contacted by us, or receiving such information from us, at any time by sending an email to: Info@ERP34.com
Separately, customers are also asked to provide an email address when registering for the Service, in order to receive a username and password.
Your Customer Contact Information is not disclosed to any third party except as provided for in this statement, or as we explicitly state at the time we request information. All financial and billing information that you provide is used solely to check the qualifications of prospective customers and to bill for the Service. Payment and credit card processing in conducted through secure communications with organizations which are not permitted to store, retain, or use the information provided, except for processing the intended transaction.
Access to Customer Contact Information
ERP34 provides access to Customer Contact Information to those of its employees who require it for sales, customer and technical support, and billing purposes. The use of this information is governed by ERP34’s internal written policies and a confidentiality agreement prohibiting disclosure of customer confidential information that every employee of ERP34 is required to execute.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
We may access and/or disclose your Customer Contact Information if we believe such action is necessary to: (a) comply with the law or legal process served on ERP34; (b) protect and defend the rights or property of ERP34 (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety of users of ERP34 services or members of the public.
Website Visit Data
Website Visit Data is information ERP34 collects from all visitors to ERP34’s website such as Internet addresses. This information is logged to help diagnose technical problems, and to administer the website in order to constantly improve the quality of the Service. We may also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers and provide such information to third parties.
ERP34 websites use "cookies" to enable you to sign in to our services and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a web server. Cookies contain information that can later be read by a related web server that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you will not be able to use the Time Tracking Software application or use some features of the ERP34 websites that depend on cookies.
For the purpose of this Statement, Customer Data means any data, information or material provided or submitted by Customer to the Service in the course using ERP34's online software services. The Customer Data is hosted at our secure Data Site which is operated by our third party Hosting Service Provider with defined levels of security and service levels.
Our Data Site has security measures in place to help protect against the loss, misappropriation, misuse and alteration of the Customer Data. ERP34 implements an advanced security method based on dynamic data and encoded session identifications, and operates the Data Site in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. Finally, a unique database name and the Time Tracking Software application allows user names and passwords to be created that must be entered each time a user logs on. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of Customer Data.
Access to and Use of Customer Data
Access to Customer Data is primarily by encrypted passwords which the Customer alone controls. The customer must establish one or more administrators who have rights to set user passwords. The Hosted Service Provider is not provided with access to Customer Data.
Databases containing Customer Data are maintained by ERP34 technical support team who have contractually undertaken to keep the Customer Data confidential and who are trained to follow documented procedures for the protection of Customer Data privacy. ERP34’s technical support staff may access Customer Data using ERP34 controlled administrative passwords only in limited, controlled and documented circumstances which include customer technical support request, return of Customer Data upon termination of service, or as ordered by a Court of competent jurisdiction. ERP34 administrative passwords are supervised by ERP34’s Security Administrator and are changed periodically and upon changes of technical support staff.
Customer Data remains the property and responsibility of the Customer. Upon termination of service, ERP34 will at customer request return Customer Data to the Customer upon payment of ERP34’s service charges for this service.
Integrity and Availability of Customer Data
ERP34 has contracted for optimal service levels by its Hosted Service Provider as described below. The service provided by ERP34 is not intended for mission critical projects. If this level of service is required by the Customer, other arrangements can be made at additional cost. In order to ensure the Customer Data and the service is available to the Customer, ERP34 has entered contracted service levels as follows.
ERP34’s time tracking software application and the Customer Data are hosted on a 3rd party secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders. These include but are not limited to the following security measures.
Physical Security – The data centers have biometric scanning for controlled (limited) data center access. Security camera monitoring and 24x7 onsite staff provides additional protection against unauthorized entry.
Operational Security – The data center(s) infrastructure follows ISO17799-based policies and procedures, regularly reviewed as part of the 3rd Party audit process with employees trained on documented information security and privacy procedures. Independently audited disaster recovery and business continuity plans and support services are predetermined. Independently audited disaster recovery and business continuity plans and support services are predetermined.
Infrastructure Monitoring - The critical infrastructure and non-critical systems are monitored 24x7. Critical infrastructure includes functioning of all power and HVAC infrastructure including UPSs, PDUs and cabling. Hardware is defined as the Processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware included with the server(s). The functioning of all hardware components are guaranteed and the critical and non-critical hardware will be replaced should failure occur at no cost to the customer. Hardware replacement will begin once the cause of the problem is identified and will usually be resolved within one hour of problem identification. This resolution time excludes the time required to rebuild a RAID array and reload certain operating systems and applications.
Application Data Backup – Regular daily backups protect data so if a hardware failure should occur that affects your
data directly, and then your database can/will be restored.